E-commerce2023
E-commerce AI Chatbot
Conversational AI chatbot for fashion e-commerce site, handling 85% of customer requests without human intervention.
The Challenge
Reduce customer service request volume while improving satisfaction and increasing conversion rate.
Our Solution
Multilingual chatbot (FR/EN/ES) integrated into e-commerce site, capable of understanding natural language, recommending products, managing returns/exchanges, and tracking orders. Self-learning knowledge base.
Results
- 85% of requests resolved automatically
- Average response time of 3 seconds
- +22% conversion rate increase
- Customer satisfaction score of 4.6/5
Tech Stack
RasaPythonFastAPIDialogflowMongoDBRedisReactWebSockets
Project Information
- Client
- Fashion Retail Group
- Year
- 2023
- Category
- E-commerce
Similar project?
Let's talk about your goals and create something exceptional together.
Start a project